returns
RETURN
I. RETURN PROCEDURE
All products purchased from THE COMPANY may be returned and refunded, provided that the Customer notifies THE COMPANY of their intention to return the purchased product(s) within a maximum period of up to 14 working days from the date of delivery. and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
1. The product must be in the same state in which it was delivered and must keep its original packaging and labeling.
2. The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Client must return it in a protective box so that the product arrives at THE COMPANY's warehouse with the maximum possible guarantees.
3. A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.
With the aim of facilitating the return process for Clients and being able to correctly monitor it, THE COMPANY establishes the one established by THE COMPANY as the only return procedure. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you had ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer.
To proceed with a return, the following steps must be followed:
1. Inform within 14 calendar days from receipt that the product wants to be returned. The information can be made through mail to shop@naseiorganic.com .
2. THE COMPANY will inform the customer of the address to which the product must be sent.
3. The client must send it through a courier company of his choice. The return must be paid by the customer.
4. Inform THE COMPANY of the courier used, date and time of the return.
II. CUSTOMER REFUNDS
The return of the products will give rise to a refund equal to the cost of the returned products less the cost of the return service.
Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.
Returns and partial cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for payment within a period of 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
WARRANTY OF THE PRODUCTS PURCHASED
THE COMPANY acts as a manufacturer and distributor and guarantees that the products presented for sale on naseiorganic.com They do not present defects or hidden defects that could make them dangerous or unsuitable for normal use.
The guarantee will not apply to apparent defects and defects in product conformity, for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.
Nasei will accept the return of items only in the cases specified below:
1- If the merchandise is defective, according to the provisions of the Law on Defective Products, THE COMPANY will proceed to immediately replace the product with another with identical conditions and benefits.
2- THE COMPANY will also proceed to return the amount of the merchandise when for reasons not attributable (whether direct or indirect) to it, it is unable to serve it.
3- THE COMPANY will accept the return of the merchandise when for reasons attributable to it, the requested product does not correspond to the one requested by the client.
For reasons of hygiene and health safety, returns of any item that do not have as a reason any of the three previously described assumptions are not accepted.
We inform you that by virtue of article 104.1.b of the General Law for the Defense of Consumers and Users you will have a period of 14 calendar days from receipt of the product to cancel your purchase. Likewise, in this section we provide you with the document that you can use to exercise said withdrawal.
Withdrawal form
You only need to complete and send this form if you wish to withdraw from the contract:
To the attention of Nasei Flores del Norte Central Office C/Santander 6, 1 dcha 39700 Castro Urdiales, Cantabria and email address shop@naseiorganic.com
I hereby inform you that I withdraw from my contract for the purchase of the following good/provision of the following service*
– Ordered on ....................... and received on .................. .........
– Name of the consumer:
– Address of the consumer:
– Signature of the consumer and user (only if this form is submitted on paper) – Date
NOTWITHSTANDING THE FOREGOING, from this business it is recalled that by virtue of article 103.e of the General Law for the Defense of Consumers and Users, no withdrawal will be allowed in the supply of sealed goods that are not suitable to be returned for reasons protection of health or hygiene and that have been unsealed after delivery. Consequently, in these cases THE COMPANY will only accept returns:
Within the term established for this purpose by Law (14 calendar days), the buyer exercises his right of resolution. THE COMPANY will accept the exercise of the aforementioned right, solely and exclusively when the merchandise was in the same state in which it was delivered and ready for sale, with its corresponding original packaging and in perfect condition, and having met the requirements established in the point described Delivery.
Steps to follow for the return
Request your return via e-mail to shop@naseiorganic.com within a maximum period of 10 calendar days from the date on which the order was received by the courier company.
Please let us know in that e-mail the order number and the reason why you are returning the item.
Once your return request has been received, we will contact you to indicate the steps to follow in said return.
Then, and always within 5 working days of your request, our courier company will pick up the item at the time you indicate. The transport costs will be paid by the client, with a price of €8.
Prepare the package to be picked up in its original packaging, and make sure that the labels have not been torn off and the item has not been used or tampered with. The return must meet these conditions to be accepted.
Once the item is received in our offices and thoroughly inspected, we will send you an e-mail informing you of the acceptance of the return.
From this date, THE COMPANY has a period of 14 calendar days to reimburse the total amount of the purchase (ordinary shipping costs included) from the receipt of notification of termination of the contract (art. 107.1 of the General Law for the Defense of Consumers and Users) for which You must prove that the returned products have been shipped within those 14 calendar days.
However, the consumer and user will bear the direct costs of returning the returned goods (art. 108 of the General Law for the Defense of Consumers and Users).
The return costs will only be reimbursed to the consumer in the event that THE COMPANY be responsible for the cause of returning the product.
The refund will be made through the payment method that was used in the purchase.
If you do not meet any of these conditions, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this return, including the transport of these items, will be borne by the customer. If the client does not accept this option, THE COMPANY You can keep the items and the amount of the items.