Returns

RETURN

I. RETURN PROCEDURE

All products purchased from the COMPANY may be returned and refunded, provided that the Client notifies the COMPANY of their intention to return the purchased product(s) within a maximum period of up to 14 working days from the delivery date. and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

1. The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.

2. Shipping must be made using the same box in which it was received to protect the product. In the event that it cannot be obtained with the box in which it was delivered, the Client must return it in a protective box so that the product arrives at the COMPANY's warehouse with the maximum possible guarantees.

3. A copy of the delivery note must be included inside the package, where the returned products and the reason for the return are also marked.

In order to facilitate the return process for Clients and to be able to correctly track it, THE COMPANY establishes the only return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer.

To proceed with a return, the following steps must be followed:

1. Inform within 14 calendar days of receipt that the product wants to be returned. The information can be provided by email to shop@naseiorganic.com .

2. THE COMPANY will inform the customer of the address to which the product must be sent.

3. The customer must send it using a courier company of their choice. The return must be paid by the customer.

4. Inform THE COMPANY of the courier used, date and time of the return.

II. CUSTOMER REFUNDS

Returning the products will result in a refund equal to the cost of the returned products less the cost of the return service.

Only in the event that the product delivered is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.

Partial returns and cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for payment within a period of 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund to the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

WARRANTY OF THE PURCHASED PRODUCTS

THE COMPANY acts as manufacturer and distributor and guarantees that the products presented for sale on naseiorganic.com  They do not have defects or hidden defects that could make them dangerous or unsuitable for normal use.

The guarantee will not apply to apparent defects and conformity defects of the product, for which any claim must be made by the Customer in question within 7 days following delivery of the products. The warranty will not cover products damaged by improper use.

Nasei will accept the return of items only in the cases specified below:

1- If the merchandise is defective, in accordance with the provisions of the Law on Defective Products, THE COMPANY will immediately replace the product with another one with identical conditions and benefits.

2- THE COMPANY will also proceed to return the amount of the merchandise when, for reasons not attributable (whether direct or indirect) to it, it is impossible to to serve it.

3- THE COMPANY will accept the return of the merchandise when, for reasons attributable to it, the product requested does not correspond to the one requested by the client.

For reasons of hygiene and health safety, returns of any item are not accepted without any of the three previously described reasons. 

We inform you that by virtue of article 104.1.b of the General Law for the Defense of Consumers and Users, you will have a period of 14 calendar days from receipt of the product to withdraw from your purchase. Likewise, in this section we provide you with the document that you can use to exercise said withdrawal.

Withdrawal form

You only have to complete and send this form if you wish to withdraw from the contract:

To the attention of Nasei: Barrio Gumuzio 31, 48340, Amorebieta-Bizkaia and email address shop@naseiorganic.com

I hereby inform you that I withdraw from my contract for the purchase of the following good/provision of the following service*

– Ordered on ....................... day and received on ............. .........

– Name of consumer:

– Consumer address:

– Signature of the consumer and user (only if this form is presented on paper)

- Date

Notwithstanding the above, this business is reminded that by virtue of article 103.e of the General Law for the Defense of Consumers and Users, no withdrawal will be allowed in the supply of sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery. Consequently, in these cases THE COMPANY will only accept returns:

Within the period established for this purpose by Law (14 calendar days), the buyer exercises his right of resolution. THE COMPANY will accept the exercise of the aforementioned right, only and exclusively when the merchandise is in the same state in which it was delivered and ready for sale, with its corresponding original packaging and in perfect condition. state, and having met the requirements established in the point that describes the delivery.

Steps to follow for the return

Request your return via email at shop@naseiorganic.com within a maximum period of 10 calendar days from the date you received the order from the courier company.

Please let us know in said email the order number and the reason why you are returning the item. 

Once we receive your return request, we will contact you to indicate the steps to follow for said return.

Next and always within 5 working days of your request, our courier company will collect the item at the time you indicate. Transport costs will be paid by the client, with a price of €8.

Prepare the package to be picked up in its original packaging, and make sure that the labels have not been torn off and the item has not been used or tampered with. The return must meet these conditions to be accepted.

Once the item is received in our offices and thoroughly inspected, we will send you an email informing you of the acceptance of the return.

From this date, THE COMPANY has a period of 14 calendar days to refund the total amount of the purchase (ordinary shipping costs included) from the receipt of notification of termination of the contract (art. 107.1 of the General Law for the Defense of Consumers and Users) for which you must prove that the returned products have been shipped within those 14 calendar days.

However, the consumer and user will bear the direct costs of returning the returned goods (art. 108 of the General Law for the Defense of Consumers and Users).

Return costs will only be refunded to the consumer in the event that THE COMPANY is responsible for the reason for returning the product.

The refund will be made through the payment method used in the purchase.

If any of these conditions are not met, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this return, including the transportation of these items, will be borne by the customer. If the client does not accept this option, THE COMPANY may keep the items and the amount thereof.