Shipping policy

 DEADLINES, PLACE OF DELIVERY AND LOST


I. PRODUCT DELIVERY

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.

THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Client in the order form does not conform to reality or has been omitted.

THE COMPANY informs the Client that it is possible that the same order is divided into several deliveries.


 

II. DELIVERY TERM

Shipments will be made through a courier company. The usual delivery time of THE COMPANY usually oscillates between24 and 72 hours, from the end of the order.

These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered made from the moment in which THE TRANSPORT COMPANY makes the product available to the Client, which is materialized through the control system used by the transport company.

In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section "11. Return". Those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client will not be considered delays in delivery.

For Spain (peninsula) the shipping cost will vary depending on the weight and the place of delivery. For orders with a cost of more than €50 (VAT included) the shipping costs will be free only for the Peninsular territory.

Once the order leaves our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.

For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.

 

III. DETAILS OF DELIVERY, DELIVERIES NOT MADE AND LOSS

If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that delivery occurs.

If after 7 business days after the delivery of the order has not been arranged, the Customer must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the Client must bear the shipping costs and return to origin of the merchandise, as well as the possible associated management costs.

If the reason for which the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.

 

IV. DILIGENCE IN DELIVERY

The Client must verify the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, later, once the product has been reviewed, the Customer detects any incident such as blow, breakage, signs of having been opened or any damage caused to it by shipping, or lack of any product, the Customer agrees to notify THE COMPANY via email. in the shortest period of time possible, within the following 24 hours from delivery. From that moment on, incidents of this type will not be dealt with.