We ship to all the provinces of Spain, the Balearic Islands, the Canary Islands and Europe.
Shipments to the Peninsula and the Balearic Islands are made through courier companies, in this case MRW and DHL.
Shipments to the Canary Islands, Ceuta and Melilla are made mainly through the Post Office.
Shipments to Europe are made with DHL.
Some of our shipments in the city of Bilbao are made with Botxoriders. Delivering orders with bicycles allows us to further reduce our carbon footprint.
Canary Islands, Ceuta and Melilla
These territories have established their own taxes for which They are excluded from peninsular VAT.
In the case of the Canary Islands, the IGIC (General Indirect Canarian Tax) is applied, while in the Autonomous Cities Ceuta and Melilla the IPSI (Tax on Production, Services and Import of the Cities of Ceuta and Melilla) acts.
To place an order, please write us an email at firstname.lastname@example.org and we will tell you the steps to follow.
The amount of transport is calculated based on the destination, the products purchased and the packaging used for shipping.
The total price of the transport will be indicated on the page that summarizes the purchase before the order confirmation. Currently the price of shipments to the Peninsula is usually € 5.50, to the Balearic Islands € 8 and to Europe, the Canary Islands, Ceuta and Melilla € 10.
Nasei offers free shipping costs for orders to the Peninsula that exceed € 50; to the Balearic Islands when they are over € 80, to Europe when they are over € 180; and to the Canary Islands, Ceuta and Melilla when they exceed € 150.
Once your purchase has been made and communicated to our warehouse, you will receive the order at the indicated address between 24 to 72 hours (working days). Sometimes this can be delayed, due to the overload that the couriers have at different times of the year.
Shipments to the Balearic Islands, the Canary Islands, Ceuta, Melilla and Europe arrive between 5-10 days after the shipment leaves the warehouse.
For quality reasons, orders placed on Fridays or the eve of holidays, after 12 noon, will be shipped the next business day.
It is important indicate an address where someone you trust can pick up your order, and may be a neighbor, concierge or establishment, since the second failed delivery attempt the order will be returned to us by the transport agency. Note that Sending it again involves an extra cost of € 8 that you will have to pay again as a customer.
Delivery drivers are not required to call or leave any notice in the event of a failed delivery attempt. In case of not receiving your box for this reason, contact the courier company as soon as possible to arrange a new delivery. Remember that if you postpone the delivery, the delay or the status of the package when you receive it, it is your responsibility.
We are not responsible that someone outside your trust pick up your package, for this reason It is very important that you indicate an address where you know that the order will be collected under the strictest security.
Although we strive to protect your order, sometimes it is inevitable that your package suffers blows during the journey. In the event that a product arrives broken, please contact Nasei within 48 hours of delivery by writing an email to email@example.com attaching photographs in which the product can be seen. Together we will find the best solution.
Lack of stock
In case of problems in the logistics of our sales platform, either due to lack of stock or due to an error in its accounting, we promise to send the product as quickly as possible from receipt, without additional shipping costs.