Where does Nasei send?

We ship to all the provinces of Spain, including the Balearic Islands, the Canary Islands, Ceuta and Melilla, as well as the rest of Europe.

 

How can I place an order?

On the Nasei page, select the items you want to buy by clicking "add to cart." When you are done, click on the cart icon, located on the page at the top right. A page will open showing you the summary of your order. Click on the "review" button. On the next screen you will have to include your shipping address. After this step, we will show you the summary of the purchase with the shipping costs and you can continue with the payment information. Follow the steps of the selected payment platform to complete your purchase.

 

During the purchase process it is indicated that the order cannot be sent to my location, why is this? 

If you live in the Canary Islands, Ceuta or Melilla you will come across this message during the purchase process.

This is because they are territories that have established their own taxes, so they are excluded from peninsular VAT. In the case of the Canary Islands, the IGIC (General Indirect Canary Tax) is applied, while in the Autonomous Cities Ceuta and Melilla the IPSI (Tax on Production, Services and Import of the Cities of Ceuta and Melilla) is applied.

To give you a better service, write us an email to shop@naseiorganic.com and we will tell you the steps to follow to get your order.

 

What are the payment methods available?

In our online store you can pay by credit card (Visa, Mastercard, Maestro, American Express), iDEAL, Bancontact, Paypal, Apple Pay and Google Pay. At the end of your purchase you can choose between these options.

 

What are the shipping rates?

The total price of the transport will be indicated on the page that summarizes the purchase before the order confirmation. The amount of transport is calculated based on the destination, the products purchased and the packaging used for shipping.

Currently the approximate price of shipments to the Peninsula is usually € 5.50, to the Balearic Islands € 8 and to Europe, the Canary Islands, Ceuta and Melilla € 10.

 

Do you do free shipping?

Nasei offers free shipping costs for Peninsula orders over € 50; to the Balearic Islands when they are over € 80, to Europe when they are over € 180; and to the Canary Islands, Ceuta and Melilla when they exceed € 150. 

 

What are the measures you have taken for the coronavirus?

At Nasei we have taken all precautions so that your order arrives in the safest way. We prepare the packages with a mask and gloves and disinfect the work surfaces on a daily basis. 

Keep in mind that due to the coronavirus the messaging services have been altered. For this reason it is possible that your order takes longer to arrive than in normal conditions.

 

When will my order arrive?

Once your purchase has been made and communicated to our warehouse, you will receive the order at the indicated address between 24 to 72 hours later (working days). Sometimes this period can be delayed, as in the case of promotional periods, at Christmas or due to delays in the transport sector due to the coronavirus. 

If you live in the Balearic Islands, the Canary Islands, Ceuta, Melilla or the rest of Europe, it will take 5 to 10 days for your order to arrive from our warehouse.

For quality reasons, orders placed on Fridays or the eve of holidays, after 12 noon, will be shipped the next business day.

 

Where I can check the status of my order?

After placing the order you will receive a confirmation email with the details of the order. Keep in mind that due to the volume of orders this email may take longer than usual. You will then receive a second email from Nasei when the order leaves our offices.

Shipments to the Peninsula, Balearic Islands and Europe are made through MRW and DHL. Shipments to the Canary Islands, Ceuta and Melilla are made mainly through the Post Office. 

 

I have not received confirmation of my order, what do I have to do?

If you do not receive an email confirming your order within a reasonable period of time, please contact us by email: shop@naseiorganic.com

 

I will not be at home during the delivery date, what can I do?

It is important to indicate an address where someone you trust can pick up your order, which could be a neighbor, concierge or establishment, since the second failed delivery attempt will be returned by the transport agency to our warehouse. Keep in mind that sending it again involves an extra cost of € 8 that you must pay as a customer. 

Delivery drivers are not required to call or leave any notice in the event of a failed delivery attempt. If you do not receive your box for this reason, contact the courier company as soon as possible to arrange a new delivery. Remember that if you postpone the delivery, the delay or the status of the package when you receive it will be your responsibility.

We are not responsible for someone outside your trust picking up the package, for this reason it is very important that you indicate an address where you know that the order will be collected under the strictest security.

 

The estimated delivery time has passed and I have not received my order

It can generally be due to two causes:

  • The address you have provided is wrong: check that the address you have included when ordering is correct. If there is an error, contact the courier company or us as soon as possible to solve the problem. 
  • Several unsuccessful delivery attempts have been made: after the second unsuccessful delivery attempt the order will be returned to Nasei. In that case, resending it supposes an additional € 8 surcharge that you must pay as a customer. In this case, contact Nasei by writing an email to shop@naseiorganic.com.

 

I have received a defective product. What steps should I follow to request a refund?

Although we strive to protect your order, sometimes it is inevitable that your package suffers blows during the journey. 

In the event that a product arrives broken, please contact Nasei within 48 hours after delivery by writing an email to shop@naseiorganic.com attaching photographs in which the product can be seen. Together we will find the best solution.

In case of problems in the logistics of our sales platform, either due to lack of stock or an error in its accounting, we promise to send the product as quickly as possible from receipt, without additional shipping costs.

 

My order has arrived but one or more products do not correspond to the ones I bought.

At Nasei we are rigorous with orders, but if for any reason the products that have arrived are not the same as the ones you bought, please contact us by writing an email to shop@naseiorganic.com attaching photographs. Together we will find the best solution.

 

Does Nasei accept returns?

Nasei only accepts returns in the event that the merchandise is defective or when the products ordered do not correspond to the order received, as long as the conditions described in the returns section.

For reasons of hygiene and health safety, returns of any item that do not have as a reason any of the cases described are not allowed.



Didn't you find the answer to your question in this section?

You can contact Nasei from Monday to Thursday from 10:00 to 18:00 and on Friday from 10:00 to 14:00 by writing to shop@naseiorganic.com.

We are a small company with limited capacity, but we will do our best to answer you as soon as possible.