Terms and Conditions
TERMS AND CONDITIONS
OBJECT AND GENERALITIES
Through your site naseiorganic.com , THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", following the steps that THE COMPANY communicates via email. The condition of Client implies adherence to the Conditions of Use, the version published at the time the Website is accessed.
In any case, there are pages of the Website accessible to individuals or legal entities that do not register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be bound by the terms and conditions set forth in these General Conditions, to the extent that this may be applicable to them.
THE COMPANY wants to let its Clients and Users know that it is aimed exclusively at an audience over 16 years of age. THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.
CONTACT: For any type of doubt, query or suggestion, you can send us your comments by email to: firstname.lastname@example.org
The information given on each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained on the COMPANY website, are displayed at naseiorganic.com as a guideline.
All the prices of the products that are indicated through the website include VAT and other taxes that may correspond. However, these prices do not include the costs corresponding to the shipment of the products, which are detailed separately and must be accepted by the Customer.
All discount codes, promotions, gifts offered with a CODE on this website NO are compatible with each other.
THE COMPANY informs the Client that the number of units available is kept up-to-date with the stocks in warehouse and the availability by our suppliers. In no case will THE COMPANY intentionally put more units on sale than it has or the supplier has reserved for it.
THE COMPANY will do everything possible to please all its Clients in the demand for the products. However, on occasions, and due to causes difficult for THE COMPANY to control, such as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by THE COMPANY to satisfy the Clients' orders.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the customer wants to return the delivered product, they must follow the provisions of the Return section.
The Client agrees to pay by credit card, bank transfer, Paypal or Bizum at the time the order is placed. To the initial price that appears on the website for each of the products offered, the corresponding rates will be added to the relevant shipping costs. In any case, these rates will be previously communicated to the Client before formalizing the purchase itself.
The ticket or proof of purchase that corresponds to the purchase order will be available and can be viewed at naseiorganic.com in the section "My account", "Orders".
The Client chooses cash on delivery, he must pay the amount corresponding to his order at the moment the order is delivered by the carrier.
THE COMPANY has the highest commercially available security measures in the sector.
Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.
CANCELLATION OF ORDERS
THE COMPANY will accept order cancellations when requested before it is sent. To make the cancellation you must call the phone 632 244 827.
DEADLINES, PLACE OF DELIVERY AND LOSS
I. PRODUCT DELIVERY
THE COMPANY, undertakes to deliver the product in perfect condition at the address indicated by the Client in the order form. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.
THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.
THE COMPANY informs the Client that it is possible that the same order is divided into several deliveries.
II. DELIVERY TERM
Shipments will be made through a courier company. The usual delivery time of THE COMPANY usually ranges between 24 and 48 hours, from the completion of the order.
These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its clients as soon as it becomes aware of them.
Each delivery is considered made from the moment in which THE TRANSPORTATION COMPANY makes the product available to the Client, which is materialized through the control system used by the transport company.
In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section "11. Return". Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.
For Spain (peninsula) the cost of shipping will vary depending on the weight and place of delivery. For orders over € 30 (VAT included), shipping costs will be free only for Peninsular territory.
No shipments are made to the Canary Islands.
Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being shipped.
For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
III. DELIVERY DATA, DELIVERIES NOT PERFORMED AND LOST
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that the delivery occurs.
If after 7 business days after the delivery of the order, the delivery has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the Client will be responsible for the shipping costs and return to origin of the merchandise, as well as possible associated management fees.
If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually oscillate between one and three weeks.
IV. DILIGENCE IN DELIVERY
The Customer must check the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, later, once the product has been reviewed, the Client detects any incident such as blow, breakage, indications of having been opened or any damage caused to it by shipping, or lack of a product, he undertakes to notify THE COMPANY via email. in the shortest possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be dealt with.