Terms and Conditions

TERMS AND CONDITIONS

OBJECT AND GENERALITIES

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website naseiorganic.com (hereinafter "the Website"), property of LORENA NAIARA ORTIZ AVIÑON-CELIA MARIA ORTIZ AVIÑON SC, hereinafter THE COMPANY.

through your site naseiorganic.com , THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Customer", following the steps that THE COMPANY communicates via email. The condition of Client implies adherence to the Conditions of Use, the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions contained in these General Conditions, to the extent that this may be applicable to them.

THE COMPANY wants to let its Clients and Users know that it is aimed exclusively at an audience over 16 years of age. THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.

CONTACT: For any type of doubt, question or suggestion, you can send us your comments by email to: shop@naseiorganic.com

PRODUCT INFORMATION

The information given about each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained on the website THE COMPANY, are displayed at naseiorganic.com in an indicative way.

PRICES

All the prices of the products that are indicated through the web page include VAT and other taxes that may correspond. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Client.

DISCOUNT CODES

All discount codes, promotions, gifts offered with a CODE on this website NO they are compatible with each other.

AVAILABILITY

THE COMPANY informs the Client that the number of units available is kept updated with stock in warehouse and availability by our suppliers. In no case will THE COMPANY intentionally put on sale more units than it has or the supplier has reserved for it.

THE COMPANY will do everything possible to please all its Customers in the demand for the products. However, sometimes, and due to causes that are difficult to control by THE COMPANY such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by THE COMPANY to satisfy the Clients' orders.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow the provisions of the Return section.

PAY

The Customer agrees to pay by credit card, GOOGLE PAY or Paypal at the time the order is placed. The rates corresponding to the relevant shipping costs will be added to the initial price that appears on the website for each of the products offered. In any case, these rates will be previously communicated to the Client before formalizing the purchase itself.

The ticket or proof of purchase that corresponds to the purchase order will be available and can be viewed at naseiorganic.com  in the section "My account", "Orders".

SECURITY

THE COMPANY has the highest security measures commercially available in the sector.

FORMALIZATION OF ORDERS

Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

CANCELLATION OF ORDERS

THE COMPANY will accept order cancellations when requested before shipment. To cancel you must write an email to shop@naseiorganic.com 

DEADLINES, PLACE OF DELIVERY AND LOST

I. PRODUCT DELIVERY

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.

THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Client in the order form does not conform to reality or has been omitted.

THE COMPANY informs the Client that it is possible that the same order is divided into several deliveries.

II. DELIVERY TERM

We will send shipments through a courier company. The usual delivery time of THE COMPANY usually ranges between 48 and 72 hours, from the end of the order.

These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered made from the moment in which THE TRANSPORT COMPANY makes the product available to the Client, which is materialized through the control system used by the transport company.

In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section "11. Return". Those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client will not be considered delays in delivery.

For Spain (peninsula) the shipping cost will vary depending on the weight and delivery location. For orders costing more than €50 (VAT included), shipping costs will be free only for Peninsular territory.

Once the order leaves our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.

For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.

III. DETAILS OF DELIVERY, DELIVERIES NOT MADE AND LOSS

If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that delivery occurs.

If after 7 business days after the delivery of the order has not been arranged, the Customer must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the Client must bear the shipping costs and return to origin of the merchandise, as well as the possible associated management costs.

If the reason for which the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.

IV. DILIGENCE IN DELIVERY

The Client must verify the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, later, once the product has been reviewed, the Customer detects any incident such as blow, breakage, signs of having been opened or any damage caused to it by shipping, or lack of any product, the Customer agrees to notify THE COMPANY via email. in the shortest period of time possible, within the following 24 hours from delivery. From that moment on, incidents of this type will not be dealt with.